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现有一台HP DL580 G7服务器,运行redhat linux5.6 64位操作系统,突然出现宕机现象,重启后查看/var/log/messages,发现有:interface1 kernel:eth0:firmware hang detected相关信息,考虑到HP G7的服务器曾经出现过网卡BUG,再通过ethtool -i eth0查看网卡固件版本,发现是固件版本是4.0.555,需要升级固件。

HP DL580 G7服务器的网卡由QLogic代工,这个网卡的固件存在缺陷,在流量过载或正常情况下也会出现网卡驱动崩溃的情况,会导致服务器宕机,需要更新固件。并且使用该型号NC375i的服务器都会受影响,比如HP DL370 G6、HP DL585 G7、HP DL980 G7等型号。

本次升级固件、驱动需要使用引导盘smartstart8.7、网卡固件文件CP016410.scexe、网卡驱动文件hp-nx_nic-4.0.590-2.src.rpm。

引导盘smartstart8.7下载链接:https://downloads.hpe.com/pub/softlib2/software1/cd/p1760479716/v71252/smartstart-8.70B-0-x64.zip
网卡固件文件CP016410.scexe,可下载Smart Update Firmware DVD10.10,可参考链接:
https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_4372f442c3424063809e3d9198
网卡驱动文件hp-nx_nic-4.0.590-2.src.rpm下载链接:
https://downloads.hpe.com/pub/softlib2/software1/pubsw-linux/p280489831/v80579/hp-nx_nic-4.0.590-2.src.rpm

升级固件的步骤如下:
1、使用引导盘smartstart8.7引导,进入下图界面时,按Ctrl+Alt+F1,进入再按回车,进入命令行界面。

image-2.png

2、将带有固件文件的U盘插入,在命令行下使用fdisk -l命令查看U盘路径,下图中U盘在/dev/sda1。

image-3.png

3、通过mount /dev/sda1 /mnt挂载U盘,进入/mnt目录,执行命令 ./CP016410.scexe升级固件,按y进行升级,升级完成后执行命令reboot重启服务器,进入操作系统。

image-5-1024x322.png

4、进入操作系统,使用命令ethtool -i eth0查看固件版本,发现固件版本已由4.0.555升级到4.0.585,此时可以正常ping通网关,网络正常。
5、再升级网卡驱动,升级网卡驱动详见:https://www.eumz.com/2021-01/2127.html。

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